Hospitality : Recruitment and Selection in Hospitality Industry

Recruitment & Selection in Hospitality Industry

A hotel can only ever be as strong and capable as its workforce. To deliver a flawless guest experience, every link in the chain needs to be equally strong and consistent. Even the slightest mistake or lack of professionalism on the part of one employee can have a devastating effect on a guest’s experience. As such, delivering the total package begins with the recruitment process itself. Finding, hiring and allocating ideal employees for every role across the business means first understanding the needs of the business from top to bottom. Not to mention, a strong grasp of effective recruitment and selection techniques in general.

This advanced tutorial has been designed for anyone involved in recruitment and selection for the hotel industry. Explore the value of employee flexibility in the hospitality sector, along with creating professional job descriptions and the importance of forward-planning. Learn how to attract the best candidates on the market, obtain the information you need from each application and ultimately select the ideal applicant for every available post.

Recruitment & Selection in Hospitality Industry

Objectives

• Discuss the importance of Planning in Recruitment Process
• Explore the Ideal Recruitment procedures
• Identify the Importance of Interview in Recruitment

Programme Content

Topics:

• Flexible Employees
• The Importance of Planning Ahead
• Describing the Job to be done
• The Job Description
• Describing the Ideal Recruit
• Attracting Candidates
• Advertising
• Getting Information from the Candidates
• Selection
• Role Plays

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Recruitment & Selection in Hospitality Industry

• Confident, self motivated and passionate individuals
• Hospitality workers seeking for CPD
• Hospitality staff looking to expand knowledge and skills
• Candidates looking to enhance their CVs
• Anyone interested to expand their knowledge

Recruitment & Selection in Hospitality Industry

No prior knowledge is required to take this unit.

*Note: This CPD Unit is offered on special discounted price on REED only and does not include awarding body accreditation charges. At the end of the unit, learner can claim CPD Accredited certificate by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).

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